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POLICIES OF PRIVACY

Caravana Travel and Tourism Agency Data Policy

Caravana Travel AND Tourism Agency as an intermediate with different tourism providers is committed to the fulfillment of the 1581 law of 2012 – Personal Data Law Protection. For that reason, it adopts the following Personal Data Policy of mandatory application in all activities involving personal data and of mandatory compliance by the company, its managers and employees.

CARAVANA Travel and Tourism Agency will treat (collect, store, use, among others), personal data according to the conditions established by the owner, the law or public entities to fulfill the activities of their corporate purposes such as hiring, executing and commercialization CARAVANA Travel and Tourism Agency’s services.

Personal data management could be managed digitally or physically, according to the type of information and how it was collected.

CARAVANA Travel and Tourism Agency could also collect personal data for the following purposes:

  • The right sufficiently to know the users with whom it intends to establish business agreements. Carry out the relevant procedures for the development of the pre-contractual, contractual and post-contractual stages with Caravana Travel and Tourism Agency.
  • Marketing, sales and promotional activities, telemarketing, customer service, brand activation, promotions and prizes, directly or through third parties derived from commercial alliances or others.
  • Establishing relationship strategies with customers, suppliers, providers and other third parties with which the company has contractual or legal relationships.
  • Event invitations, improving services or offering new ones and all those activities associated with the commercial relationship or existing link with Caravana Travel and Tourism Agency., or others it might have;
  • Managing procedures (requests, complaints, claims), taking customer satisfaction surveys regarding the goods and services of Caravana Travel and Tourism Agency or it’s  associate companies and commercial allies
  • Collecting, storing and processing all the information provided by the owners of data in one or several databases, in the format it considers most convenient.
  • Carry out the taxing, accounting, and billing procedures.
  • In virtue of its quality as a travel agent in the commercialization of airline tickets, Caravana Travel and Tourism Agency will collect on behalf of the airlines, clients personal data in order to provide the adequate treatment, to provide an efficient transportation service, and the ones it considers, according to its personal data treatment policy.

AUTHORIZATION:

Full name:

Identification Number:

E-mail:

Phone:

Signature:

I expressly and unequivocally authorize that my personal data be processed by CARAVANA TRAVEL AND TOURISM AGENCY, according to the 1581 law of 2012 and Decree 1377 of 2013.

In compliance with the Law of personal data protection, the personal information you provide though this form, will be subject to treatment under the terms of the 1581 law of 2012, on behalf of CARAVANA TRAVEL AND TOURISM AGENCY, committed to implement all the necessary measures for an appropriate treatment of personal data and to comply with the provisions in this matter. Your personal data will be included into our database and you will periodically receive information about marketing campaigns, e-mails, SMS and other electronic media for products and services. To rights of updating, clarification, cancellation or opposition of your personal data, you can send an email to [email protected]